What Cadence will never claim
If you live with autoimmune or unexplained chronic symptoms, you have been marketed to by people who should be ashamed of themselves. Cure protocols. Root-cause resets. Supplements with testimonials instead of evidence. This page is our answer: the claims we refuse to make, in writing, where you can screenshot them. Hold us to every line.
We will never claim to cure, treat, or reverse any condition.
Cadence is a wellness tool, not medical care. Anyone promising to cure an autoimmune condition with an app, a protocol, or a supplement stack is selling something that doesn't exist.
We will never diagnose you, or imply we secretly could.
Naming what's wrong is a clinician's job. Our job is making sure you walk into that room with months of dated evidence instead of a memory test.
We will never touch your medications.
The coach will not tell you to start, stop, skip, or change a prescription, ever, no matter how you ask. Those calls belong to you and your prescriber.
We will never sell you supplements, protocols, or a "root cause."
No supplement line, no affiliate links, no shop, no 30-day reset. If an experiment rules something out, we say so and you stop spending on it, that's the opposite of our incentive if we were selling pills.
We will never promise your symptoms will improve.
Nobody can honestly promise that. What we promise is process: honest experiments, verdicts that include "this changed nothing" and "unclear," and a record that makes every appointment start further ahead.
We will never guilt you for the days your body takes away.
No streaks, no shame mechanics, no "you've gone quiet" notifications. Gaps in your log usually mean a hard stretch, the app treats them as information and welcomes you back like it understands.
We will never pretend the coach is human.
If you ask the coach what it is, it tells you, and the terms you agree to say it plainly. It answers in seconds and remembers everything, and when something needs a human clinician, it says exactly that.
We will never share or sell your health data, or use it to train AI models.
Zero trackers inside the app. Your logs exist to coach you and to build your record, and the delete-everything button really deletes everything.
We will never make leaving hard.
Cancel is two taps, refunds are no-questions for 30 days, and both are written into our Terms, not marketing copy that can quietly change.
What we doclaim: honest, single-variable experiments with real verdicts; a coach that remembers everything and follows up first; and a dated record, including a one-page clinician summary, that makes the work of being sick a little smaller. That's the whole pitch.